Return and Refund Policy

We want you to be confident in your purchase from Pure Seed Store. Please review the following policy before requesting a return.

Returns

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return:

• Grass seed bags must be unopened, unused, undamaged, and in their original sealed packaging.
• You must provide your order number, receipt, or other proof of purchase.

Opened grass seed bags, partially used products, and seed that has been planted or exposed to moisture cannot be returned.

To request a return, contact us at marketing@pureseed.com before shipping the product back. Please include your order number, the product you wish to return, and the reason for the return.

Approved returns should be sent to:

Pure Seed Store
29975 S. Barlow Road
Canby, OR 97013

Items returned without prior authorization may not be accepted.

Unless the return is due to an error by Pure Seed Store or a product that arrived damaged or defective, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable.

You may contact us with any return questions at marketing@pureseed.com.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

Contact us immediately if:

• Your order was damaged during shipping.
• A grass seed bag arrived torn, punctured, wet, or otherwise compromised.
• You received the wrong product or quantity.

Please contact marketing@pureseed.com and provide your order number, a description of the issue, and photographs of the product and shipping packaging when applicable.

Please do not discard damaged products or packaging until we have reviewed your claim. We will evaluate the issue and, when appropriate, provide a replacement, refund, or other resolution.

Grass Seed Performance and Germination

Grass seed is a living agricultural product. Germination and establishment depend on factors outside Pure Seed Store’s control, including:

• Geographic location and climate
• Planting date and weather
• Soil temperature and condition
• Seedbed preparation
• Planting depth and application rate
• Irrigation and moisture
• Fertilization and maintenance
• Weed, disease, insect, or animal pressure
• Storage conditions after delivery

Because of these variables, we cannot guarantee lawn establishment or accept returns based solely on germination, appearance, coverage, or performance after the seed has been opened or planted.

Customers are responsible for selecting a product appropriate for their location, intended use, and growing conditions. Product descriptions, planting information, and the Pure Seed Store grass seed calculator are provided as general guidance and do not guarantee specific results.

If you believe there may be a product-quality issue, contact marketing@pureseed.com as soon as possible. Please retain the original packaging and seed label, including the lot number, and provide details about the planting date, location, application rate, site preparation, watering practices, and growing conditions. We may request photographs or a sample of the remaining seed to help evaluate the concern.

Order Changes and Cancellations

Contact marketing@pureseed.com as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to accommodate your request, but orders that have already been processed, packaged, or shipped cannot be changed or canceled.

Customers are responsible for confirming the product, bag size, quantity, and shipping address before completing an order.

Non-Returnable Items

The following items cannot be returned:

• Opened or partially used grass seed
• Grass seed that has been planted
• Grass seed bags that have been exposed to moisture or improperly stored
• Products that are not in resalable condition
• Custom, special-order, or personalized products
• Gift cards
• Final-sale items, unless they arrive damaged, defective, or incorrect

Sale-priced products are eligible for return only when they otherwise meet the requirements of this policy, unless the product is specifically identified as final sale.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different product, size, or style is to request a return for the original eligible item and place a separate order for the replacement.

Refunds 

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Original shipping charges are nonrefundable unless the return resulted from an error by Pure Seed Store or the product arrived damaged or defective.

Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at marketing@pureseed.com.